Website and account terms.

Last updated: September 30, 2026.

What these terms cover

These terms govern access to this website and, when enabled for you, the MN Home Watch Services customer or staff account experience. Access to those online services is subject to these terms. If you do not agree, do not use an account or submit information through the website. Where affirmative acceptance is required, the applicable workflow must present the terms before acceptance.

These are not the service agreement for visits to a property. Service scope, frequency, price, access authorization, emergency contacts, cancellation, weather procedures, and other property-specific obligations must be stated in a separate agreement accepted by the customer. If that agreement conflicts with these terms about property services, the property-specific agreement controls.

Website information and consultations

Website content describes services generally and is not an offer, inspection opinion, insurance recommendation, or promise that service is available at a particular address. A consultation request does not create a customer relationship, reserve dates, or authorize entry to a property. Availability, coverage, and final pricing must be confirmed individually.

Home watch limits

Home watch means scheduled visual observations of agreed areas for obvious issues. It is not security monitoring, emergency response, house sitting, property management, repair or contracting, a technical home inspection, or a guarantee against damage, theft, equipment failure, weather, or other loss. Customers remain responsible for insurance requirements and emergency services. Nothing in these terms excludes a duty or remedy that cannot lawfully be excluded.

Accounts and authorized use

You must provide accurate information, use only an account and role authorized for you, protect your credentials, and promptly report suspected unauthorized access. Do not share a sign-in, attempt to access another person's records, bypass security controls, probe the service, introduce harmful code, automate abusive requests, or upload unlawful or malicious material. Sign out on shared devices. We may restrict an account when reasonably necessary to protect customers, property, data, or the service.

Customer content and sensitive information

You retain ownership of information and materials you provide. You authorize us and our service providers to host, process, reproduce, and transmit that material only as needed to operate, secure, support, and provide the requested services. You must have authority to provide it. Do not place alarm codes, lockbox details, key locations, payment credentials, or other access secrets in a public form, ordinary message, or email; use only the designated protected-access workflow when it is made available.

Reports, photos, and records

Reports and photos document observations made during an agreed visit and are not a comprehensive assessment of a property. Account information may not always be available during maintenance, connectivity interruption, or a security event. Keep any records you need for insurance, tax, legal, or other independent purposes.

Payments, cancellations, and recurring service

No charge is authorized merely by using this website. Any invoice, due date, recurring arrangement, renewal, cancellation method, or payment authorization must be disclosed in the applicable service agreement or checkout before acceptance. Payment credentials are handled by the payment provider rather than stored in our application database. See the cancellation and refund policy for the current operational approach; a property-specific agreement may provide additional terms.

Third-party services

The website may rely on or link to independent hosting, authentication, email, payment, mapping, scanning, or other providers. Their own terms may govern your direct use of their services. We are not responsible for third-party websites or material we do not control, but this sentence does not limit responsibility that applicable law places on us for the providers we select.

Intellectual property

The website design, branding, text, and software are owned by or licensed to MN Home Watch Services and are protected by applicable law. You may use the website for its intended personal or business purpose. You may not copy, sell, publish, or create a competing service from protected website material except as allowed by law or with written permission.

Service availability and responsibility

We work to keep online services accurate, secure, and available, but do not promise uninterrupted or error-free operation. To the extent permitted by law, MN Home Watch Services is not responsible for indirect, incidental, special, or consequential loss caused solely by use of or inability to use the website. This limitation does not apply where prohibited by law and does not replace the liability terms of an accepted property-specific service agreement.

Governing law and disputes

Minnesota law governs these website and account terms, without displacing nonwaivable consumer protections. Before filing a dispute about the online services, each side should make a good-faith effort to resolve it through the available contact channel. These terms do not require arbitration, waive a jury trial, select a distant forum, or prevent a person from contacting a regulator or using a remedy available by law.

Changes and contact

We may update these terms for future use of the online services. The date above identifies the current version. A material change affecting an existing account should be communicated through an appropriate account or contact channel and will not silently rewrite an already accepted property-specific agreement.

Questions about these terms may be submitted through our contact page. A verified business email or dedicated online contact channel must be published before live customer data collection or account use begins.