Good questions. Clear answers.

After signing in, saving your property, and choosing a service and time, you see the travel-inclusive price before checkout. The secure payment form shows the final total and any applicable credit card processing fee before you confirm payment. Saving a payment method alone does not pay an invoice; your portal shows the confirmed payment status.

Standard visits cancelled at least 48 hours ahead are eligible for a full refund. Long-distance, cabin, holiday, and vendor-coordination visits require 72 hours’ notice. Recurring plans require 7 days before the next billing cycle. Inside the applicable window, there is no cash refund, but an owner-reviewed reschedule or credit may be offered. A cancellation is complete only when we confirm it; see the Cancellation & refunds policy for the full terms.

Choose your access method in your property profile and use the restricted access-instructions field for key or lockbox details. Keep ordinary notes to parking and practical concerns; never put alarm passwords, unrelated credentials, or payment details there or in email. Restricted instructions are not included in customer reports or notifications. Contact us to coordinate access changes before a visit.

Once payment is confirmed, your portal shows the booking and invoice status. The owner reviews the property details and coordinates the agreed scope and access with you. We complete the scheduled visual visit and share photos and notes afterward. If access, conditions, or travel require a change, we contact you to coordinate rather than promise an emergency response.

Reports record the agreed areas checked, photos, and notes about visible observations or obvious concerns. Reports are shared through your secure customer portal after the visit. They are not technical inspection reports, guarantees against loss, or a substitute for your insurer’s requirements.

Every MN Home Watch Services team member assigned to your property completes a documented background screening before assignment.

Yes. Signed-in customers can enter a Minnesota property address, choose a service, see the travel-inclusive price, and pick a date at least 72 hours ahead. Prefer a review first? Request a consultation instead.

A scheduled visual check of agreed-upon areas of an unoccupied property for obvious issues. We document observations and notify you of concerns according to your plan. It is not a technical home inspection or security monitoring.

Visit frequency depends on your property, the time you will be away, and your preferences. We discuss a suitable scope and schedule during consultation. Check your insurer’s requirements for vacant properties as well.

We document what we observe and contact you using the communication plan agreed in advance. Any follow-up, vendor coordination, or additional visit depends on your approved scope and availability. We do not provide emergency response.

We welcome inquiries from throughout Minnesota. Our Twin Cities office base is the origin for route and travel pricing; exact availability, scheduling, and the complete price are confirmed before service is approved.

No. Home watch consists of scheduled visual checks; it does not involve living at the property, continuously monitoring it, providing security services, or guaranteeing against loss.