Your privacy matters.

Last updated: September 30, 2026.

Who this notice covers

This notice describes personal data handled by MN Home Watch Services through this website, consultation intake, secure customer and staff accounts, service delivery, billing, and support. It does not apply to an independent vendor's own systems or privacy practices.

Data we collect

• Inquiry and contact data: name, email, phone number, general property location and type, requested services, travel-date range, referral source, and notes you choose to provide.
• Account data: profile, authentication, role, session, communication preference, and account-security events.
• Service data: property profile, schedules, checklists, observations, approved photos, reports, service requests, emergency contacts, and communications.
• Billing data: invoices, amounts, status, and provider references. Card and bank credentials belong to the payment provider and are not stored in our application database.
• Website analytics: on our public pages we use Google Analytics to count page views and clicks on booking and consultation buttons, plus anonymous account-created and booking-paid events. We never send names, contact details, addresses, access instructions, or payment details, and advertising features are off. Analytics does not load if your browser sends Global Privacy Control or Do Not Track.
• Technical and security data: request, authentication, audit, delivery, error, and security records needed to operate and protect the service. An assigned field worker may choose a check-in without location; if location is provided, the precise coordinates have a 30-day retention window.

Do not place alarm codes, lockbox details, key locations, payment credentials, or other access secrets in a public form, ordinary message, or email.

Why we use data

We use personal data to respond to inquiries, evaluate service availability, create and secure accounts, schedule and perform agreed visits, prepare and deliver reports, communicate about visible concerns, review service requests, issue and reconcile invoices, send necessary notices, prevent abuse, maintain audit history, support the service, and meet legal obligations.

How data is shared

We share data only as needed with service providers that host the website and database, authenticate users, store private files, deliver application email, process payments, scan authorized uploads, or help operate and secure the service. We may also disclose data when required by law, to protect people or property, or as part of a business transfer subject to appropriate safeguards.

We do not sell personal data. We do not use personal data for cross-context targeted advertising or for profiling that produces legal or similarly significant effects.

Retention

Consultation inquiries are assigned a retention date up to 24 months after submission. If an inquiry becomes a customer relationship, relevant information may become part of the service record. Account, service, billing, report, communication, security, and audit records are kept only as long as reasonably needed for service, safety, accounting, dispute, insurance, legal, and security purposes. Private report photos receive a specific retention date and are removed through controlled cleanup. Backup copies may remain for a limited recovery period before being overwritten.

Your choices and privacy requests

Depending on applicable law, you may ask whether we process your data and request access, correction, deletion, or a portable copy. You may also ask for information about sharing and appeal a decision on a privacy request. We may need to verify your identity and may retain information when permitted or required by law.

Customers can update selected non-sensitive profile information in the secure portal. For another privacy request, use our contact page. A verified business email or dedicated online privacy-request channel must be published before live customer data collection begins.

Security

We use role-based access, row-level database controls, private file storage, encrypted connections, protected-access encryption, short-lived access, audit records, bounded inputs, and environment release gates. No safeguard can eliminate every risk, and home watch customers should never use ordinary messages for access secrets.

Children

The website and services are intended for adults arranging property services. We do not knowingly collect personal data from children through public intake.

Changes to this notice

We may update this notice when the service or legal requirements change. The date above identifies the current version. Material changes affecting existing customers should be communicated through an appropriate account or contact channel.